ZULISY-OPTICS

LIMITED LIFETIME WARRANTY

  • We value every customer and are dedicated to offering worry-free after-sales service to address any concerns you may have.
  • This warranty does not apply to defects caused by anything which is deemed abnormal, abusive, or improper, including any fault resulting from an accident or improper service.
  • If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

30-Day Return Policy

  • At Zulisy, we want you to feel confident in your purchase. If you're not fully satisfied, you have 30 days from the delivery date to return your item. To be eligible for a return, the item must be in new condition, unused, and in its original packaging. You can request a refund or a replacement, and we will provide you with a prepaid return label at no additional cost. Please note, if you received any free or promotional items with your order, these must also be returned in order to receive a full refund.
  • Once we receive the returned product, we will process your refund or replacement immediately. Refunds will be credited to the original payment method, and it may take 1-3 business days to appear on your bank statement. If you choose a replacement, it will be shipped within 2 business days.

Outside 30-Day Return Policy

  • If you wish to return a product after the 30-day window, you will be responsible for the shipping costs to send the item back to us. However, if your product requires repair or replacement under warranty, we will cover the cost of shipping the repaired or replaced product back to you. Any associated repair fees will also be covered by Zulisy.

Warranty Service

  • Zulisy is committed to providing high-quality optics that meet the needs of our customers. If your product requires warranty service, please contact our customer service team at [ support@zulisyoptics.com ]. We will guide you through the warranty process and ensure your product is repaired or replaced promptly.  

 

  • ANY WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. REPAIR, ALTERATION, OR REPLACEMENT AS PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL ZULISY OR ANY COMPANY AFFILIATED WITH ZULISY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE PURCHASE OR USE OF THIS PRODUCT, WHETHER BASED UPON CONTRACT, TORT, STATUTE, OR OTHERWISE.

 

  • Some states do not allow the exclusion or limitation of implied warranties, or the exclusion or limitation of incidental or consequential damages, so some or all of the above limitations or exclusions may not apply to you.
  • This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
  • THIS WARRANTY APPLIES TO COMMERCIAL CUSTOMERS ONLY, AND DOES NOT APPLY TO GOVERNMENT, MILITARY, LAW ENFORCEMENT, OR NON-US CUSTOMERS. NON-US COMMERCIAL CUSTOMERS MUST PURCHASE PRODUCT THROUGH AN AUTHORIZED ZULISY DEALER WITHIN THEIR COUNTRY OF RESIDENCE FOR THIS WARRANTY TO APPLY.